Arun had been promoted as supervisor in plant manufacturing knitted       rayon underwear. Before his elevation to management rank, he had been a loom     fixer for five years. His work as loom fixer had consistently been of supervisory          calibre.
               Except for a good-natured kidding, Arun’s coworkers had wished him well on his new job. And for the first week or two, most of them had been       cooperative-even helpful- while Arun was adjusting to his new supervisory role.
               Lately, Friday afternoon of Arun’s second week as a supervisor, a        disturbing incident took place. Having just made the rounds of his department,    Arun stopped in the men’s wash room. There he saw two of his old buddies –            Ram and Govinda washing up.
               “Say fellows. You shouldn’t be cleaning up this soon. It’s at least another           15 minutes until quitting time” said Arun – “Get back on the floor and I’ll forget I saw you in here”.
               “Come off it, Arun” said Ram. “You used to slip here early yourself on Fridays. Just because you’ve got a little rank now, don’t think you can act tough        with us”. To this Arun replied, “Things are different now. Both of you get back on the job and I’ll make trouble”. Ram and Govinda said nothing more and they both returned to the shop.
               From that time on Arun began to have trouble as supervisor. Ram and   Govinda gave him the silent treatment. The loom operators (Ram and Govinda)          seemed to forget how to do the simplest things. Every few minutes there was a         machine shutdown. By the end of the month, Arun’s department was showing the    poorest record for production.

1. How do you think Arun should have handled the wash room incident?
2. What do you suggest arun could do about the silent treatment he got from Ram and Govinda?
3. If you were Arun, what would you do to get your department’s production up?